Effective Date: November 2025
At Rheas Kitchenware, customer satisfaction is our priority. Please read our policy carefully before placing an order.
Refunds
We do not offer refunds for any purchases made online or in-store. All sales are final.
Exchanges
We understand that sometimes items may not meet your expectations or fit your needs. We allow exchanges under the following conditions:
- The item must be unused, undamaged, and returned in its original packaging
- Exchange requests must be made within 3 days of receiving your order
- Proof of purchase (receipt, order number, or confirmation email) is required
- Exchanges are subject to product availability
Please note that customized items or sale items are not eligible for exchange.
Exchange Process
- Contact us via +254-769-335523 or rheasventures@outlook.com to request an exchange.
- Provide your order details and the item youâd like to exchange.
- Once approved, return the product through Pickup Mtaani or an agreed courier method.
